FAQ

Shipping

Do you offer free shipping?
Yes. Orders over $29.99 USD ship free. Orders below $29.99 may include a shipping fee shown at checkout.

How long does shipping take?
Most orders are processed within 1-3 business days. Delivery time depends on your location and carrier service.

Products

Are squishy toys edible?
No. Squishy toys, slime, and craft supplies are not food and should never be eaten.

Are the colors exactly the same as the photos?
We do our best to show accurate colors, but screen settings and handmade or batch variation may create small differences.

Can young children use these products?
Adult supervision is recommended. Some products may contain small parts and are not suitable for children under 3 years old.

Orders & Returns

How do I contact support?
Email joyloshop.service@outlook.com with your order number and question.

Can I return an item?
Eligible unused items may be returned within 7 calendar days after delivery. Please contact support before sending anything back.